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Refund & Return Policy

Effective Date: 6/26/2025

Updated: 9/3/2026
Company Name: GrindLine
Website: www.grindline.net

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At GrindLine, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations or arrive in the condition you anticipated. This Refund & Return Policy outlines how we handle returns, exchanges, and refunds for purchases made through our website.

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1. Eligibility for Returns

We accept returns on most unopened, unused, and undamaged products within 14 days of delivery. To be eligible for a return:

  • The item must be in its original packaging

  • You must provide proof of purchase (order confirmation or receipt)

  • The product must not be a final sale, custom-mixed, or special order item

Note: Opened containers, tinted coatings, custom orders, or products marked as “non-returnable” are not eligible for return.

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2. Return Process

To initiate a return, please contact us at:

📧 Email: info@grindline.net
📞 Phone: (586) 488-2203

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Once your return is approved, we will provide instructions for shipping the item back to our warehouse. Customers are responsible for:

  • Return shipping costs unless the return is due to a damaged or incorrect item

  • Proper packaging to prevent damage during return transit

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3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 3 business days of delivery

  • Include photos of the product and packaging in your message

  • We will investigate the issue and provide a replacement, refund, or return label as appropriate

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4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes 5–7 business days, depending on your financial institution

  • Original shipping charges are non-refundable unless the return is due to our error

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5. Restocking Fee

We reserve the right to apply a restocking fee of up to 20% for returns that are not due to damage, defect, or shipping error.

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6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item (if eligible) and place a new order separately.

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7. Non-Returnable Items

The following items are non-returnable:

  • Custom-tinted or color-matched coatings

  • Opened or used containers

  • Final sale or clearance items

  • Special order products not normally stocked

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8. Cancellations

Orders may be canceled within 24 hours of placement, provided they have not yet shipped or begun processing. Contact us immediately if you need to cancel an order.

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9. Contact Us

For any questions regarding returns, refunds, or this policy, please reach out to:

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GrindLine
📍 7775 18 1/2 Mile Rd Suite B Sterling Heights, MI 48314

📧 Email: info@grindline.net
📞 Phone: (586) 488-2203
🌐 Website: https://www.grindline.net

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