Refund & Return Policy

Effective Date: 6/26/2025
Company Name: GrindLine
Website: www.grindline.net

At GrindLine, customer satisfaction is important to us. We understand that sometimes a product may not meet your expectations or arrive in the condition you anticipated. This Refund & Return Policy outlines how we handle returns, exchanges, and refunds for purchases made through our website.

1. Eligibility for Returns

We accept returns on most unopened, unused, and undamaged products within 14 days of delivery. To be eligible for a return:

The item must be in its original packaging
You must provide proof of purchase (order confirmation or receipt)
The product must not be a final sale, custom-mixed, or special order item

Note: Opened containers, tinted coatings, custom orders, or products marked as “non-returnable” are not eligible for return.

2. Return Process

To initiate a return, please contact us at:

📧 Email: info@grindline.net
📞 Phone: (586) 488-2203

Once your return is approved, we will provide instructions for shipping the item back to our warehouse. Customers are responsible for:

Return shipping costs unless the return is due to a damaged or incorrect item
Proper packaging to prevent damage during return transit

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Notify us within 3 business days of delivery
Include photos of the product and packaging in your message
We will investigate the issue and provide a replacement, refund, or return label as appropriate

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Refunds are issued to the original payment method
Processing typically takes 5–7 business days, depending on your financial institution
Original shipping charges are non-refundable unless the return is due to our error

5. Restocking Fee

We reserve the right to apply a restocking fee of up to 20% for returns that are not due to damage, defect, or shipping error.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item (if eligible) and place a new order separately.

7. Non-Returnable Items

The following items are non-returnable:

Custom-tinted or color-matched coatings
Opened or used containers
Final sale or clearance items
Special order products not normally stocked

8. Cancellations

Orders may be canceled within 24 hours of placement, provided they have not yet shipped or begun processing. Contact us immediately if you need to cancel an order.